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May 08, 2008

Sales Training

Sales Training


Reply to: serv-6.org
Date: 2008-05-08, 6:36AM PDT


Your closing ratio has been slipping steadily and you have almost forgotten what a closing ratio is. You know that some of your salespeople "wing it" and you are thinking about going to straight commission to get them to "follow orders." And somehow among all this turmoil you are suspecting that the very nature of sales is changing; no longer do customers fall for the same worn out hardball antics and preemptive closes. Have you checked your customer and prospect touchpoints lately? Is your sales process losing its effectiveness? What to do? Reply to this ad or call JD Deal Business Consulting at 831-457-8806.
  
  


  • Location: Santa Cruz
  • it's NOT ok to contact this poster with services or other commercial interests

May 07, 2008

Sales Presentation Training and Development

Sales Presentation Training and Development


Reply to: serv-672028970@cr
Date: 2008-05-07, 2:47PM PDT


How you present and merchandise your product or service has everything to do with the results you get. While it is still very much a matter of features and benefits, the real key is finding out what "lights up" your prospects and potential customers. Once you figure this out, you can develop your sales pitch to what your prospects want and need to hear. It then becomes your task to convince them you can best do the job. A good sales presentation gives you a selling edge. If your sales presentation is weak or tired, reply to this ad or call JD Deal Online Marketing at 831-457-8806 in Santa Cruz.
  
  


  • Location: Santa Cruz
  • it's NOT ok to contact this poster with services or other commercial interests

PostingID: 67

March 28, 2008

What is the Difference Between Sales and Marketing?

In traditional business, marketing is what brings your prospect to your door, gets them to call, send an email or in some cases actually buy.   Sales is everything that happens after the prospect has contacted you. 

Traditional business is still with us though it has clearly been evolving very rapidly in recent years.   Although the general definitions of sales and marketing still apply, business evolution has expanded and radically changed both concepts.  

And that evolution appears to be accelerating. 

The most obvious difference is the blurring of the lines between sales and marketing.  Most low consideration sales involve an emotion, impulse or unmet need.  

The prospect or customer either buys 'on the spot' or they do not buy at all, just like the grocery store.   Almost everything we buy falls into this category.  

These impulse or emotional sales include items such as hot dogs, toothpaste and gasoline.   In these sales the marketing and sales are all bound up into one 'presentation'. 

The good news is the sales process and cycle is short and sweet; the bad news is everybody in the world is competing for that same sale. 

Higher consideration sales, such as cars, houses, properties, colleges, etc., still fit the more traditional divisions of sales and marketing.   That is why many companies split their sales and marketing departments; their respective functions often can be separated. 

Most companies set up their marketing departments to drive qualified prospects to their sales department.   It is the sales department's job to assess needs, do presentations, prepare bids and contracts and of course, close the sale.  

Although sales and marketing are both involved in buying a CD online or buying a timeshare condo in Akumal, the two processes are very different. 

Yet even these higher consideration sales are beginning to evolve.   Many companies have their marketing departments identify and qualify their prospects before sending the 'lead' to the sales department.  

The marketing department may be involved in a number of actual sales 'touch points' before the sales department gets the lead. The rule is form follows function and function follows results.  

Of course with anything humans attempt the devil is always in the details.   It may seem like sales and marketing would be the same across companies in the same vertical and even horizontal industries.   Not so anymore.  

How a company structures their sales and marketing processes often determines their degree of success in the marketplace.   Technology has now 'forced' smaller and medium sized companies to compete directly on strategy.  

If everything else is equal between competitors, the one with the best strategy wins.   Those companies that don't wish to compete on strategy simply don't compete.    

The easiest way to determine where marketing ends and sales begins in your company is to draw a flow chart of your sales cycle.   Plot out each step as your prospects find out about you, contact you, go though your sales presentation, ask questions and obtain enough information to make an informed decision.   And of course buy.    

If your sales process is complex and involves repeat sales, don't forget to include the follow-up on ongoing sales potential.  

The important point to remember is it is not as important to create a distinction between sales and marketing as it is to develop marketing and sales strategies that work.   Consequently your marketing and sales departments may be the same or they may be on opposite sides of the planet, depending on your sales cycle.

So the real answer to what is the difference between sales and marketing is ...it depends.   It's relative because the answer will always be dependent on the application or sales cycle and process.  How your company structures your sales and marketing functions will most likely determine whether your company succeeds and fails. 

But like most things in life, the devil is always in the details...

March 07, 2008

Sales and Marketing: An Evolutionary Process

In business, not much happens until a transaction is agreed upon. The strategy of how to make these transactions occur is called marketing. The techniques and procedures for closing the sale is called sales.

Without sales, there is no business.

The successful business is always looking at ways to improve the strategy and process.  Successful businesses become students of their markets which is important because the very way transactions occur is changing.
 
In the "commoditized" age, we focus on price and differentiation. Unless you are a monopoly, some combination of price and benefits are the dynamics in the marketing and sales process today.

But just below the surface, we begin to see smart customers are getting smarter all the time. Smart customers are value conscious when spending their money.

This increased awareness and knowledge has changed the fundamentals of selling.
 
Value-hungry consumers know they will have a higher potential return on their investment if they can establish a good rapport with the vendor or seller.

It is not only "How can I get more out of the company," but also "What solutions can you bring me today and in the future?"
 
Repeated contacts are needed to establish this relationship as trust does not come quickly. The contacts should be part of your marketing plan.
 
Fragmentation in the marketplace is continuing as the competition gets smarter too. Competitors are constantly looking for the competitive edge that will allow them to find their niche.  

Price has become a primary concern -- usually falling in the very top priorities. Customers want to get to price early and sales professionals want to get to price last.  Clearly the concept is that the more value demonstrated the higher the price. 
 
Profitability is the name of the game. If you work on commission and you give your commission away in the negotiation process, what have you gained?

It either generates profit or brings other benefits. If it does neither, then it hurts the business.
 
Sales potential is shifting from the immediate sale to a series of ongoing long-term sales. Although initial profits may be lower, the longer-term approach allows for increased profitability by stabilizing sales and  lowering the cost of sales.
 
Organization provides a structure so return is maximized. The problem is usually one of balance. Regimented organizations are usually less productive in the newer business environment.

Organizationally diffused businesses often waste resources.
 
The wisdom of developing one's individual strategy to be adaptable and responsive will provide a key competitive advantage.

Adaptability and responsiveness are key skills for tomorrow's salesperson. The nature of the market shows no mercy.
 
Enthusiasm must be generated by the customer. Good employees prefer to work in a business with enthusiastic customers.
 
It has become clear that the sales process of tomorrow will require more and deeper skills than are required today.

Gone is the door-to-door peddler. Now the sales process requires greater coordination.

The individual salesperson must possess an array of tools and skills and know how to use them wisely. For those salespeople that can bring those kinds of skills to the marketplace the rewards are well worth the trip.

One benefit is clear: they may prove to be the highest compensated employees in the company.

March 06, 2008

How Data Mining and Internal Marketing Can Boost Your Sales

Data mining is a niche marketing method that allows you to link data to your customer and prospect profile.  

This data allows you to market directly to those that are most likely to need, want and be able purchase your goods and services.  Conceptually this dramatically increases your probability for a sale. 

Internal marketing is controlled and run by you.  You may contract out certain parts of your internal marketing plan, such as advertising, but the overall plan is managed by you.  

After all, if you don't do it, who will?     

Effective marketing should bring your business a steady stream of good prospects as well as keep your company foremost in the minds of your current customers.  It is management's responsibility to make this happen. 

The clear key to data mining is to get relevant and accurate data.  

First, understand what data you need and why you need it. 

Second, try to get data that is "cleaner" so your results will be less flawed.

Obviously bad data is a waste of time and money as the effort expended is not on the optimal targeted niche market.  Any effort that is not on the targeted niche bull's eye is in most instances wasted effort.  

Once this data is available, it must be analyzed to sort out what your prospects need and how your business meets that need.   

Whatever data mining strategy you use, it should align very closely to your business strategy of generating optimal results.  That is why you are in business, no? 

Apply a good analysis that targets your prospect or customer profile.  You can do a technical analysis or an 'anecdotal' analysis to find out the best ways to reach your target markets. 

Or do both; by gaining perspective you gain insight.  

Focus on at least one primary benefit your prospect gets from your products and services.  It is a good idea to look at the entire list of benefits your products/services can deliver; intuitively the most important benefits would become marketing 'hooks'. 
 
Design some form of a "Call to Action" that generates a specific result, such as a visit to your store or a phone inquiry.  

Simply knowing your business is there is OK but it does not mean a sale or even a potential sale.   The important point is to focus on the customer and prospect profile you create and market to that profile.   
 
Make sure your marketing stands out so it will be noticed.   Remember that pretty is nice but it might not stand out.   Consider being bodacious to get noticed. 

It's OK to use tricks to attract attention but benefits are what sell.  Make sure your marketing efforts don't appear as if you are hustling gimmicks.   

Timing is critical.   Make sure your message is a timely and relevant to your prospects.   To sweeten the pie, add incentives such as a discount if purchased before a certain date. 
    
Track your responses, refine your approach, and market again.  Repeat consistently for better results.  Remember the best and most accurate data is gathered internally and consistently.

Getting that good data is the key to successful data mining marketing.  The good news is that data is becoming more available.

Good data is now available on new parents, homeowners, travelers, car owners, etc.   It's up to you to find and mine that data. 

With all the above considered, apply your business expertise and business knowledge to your advantage.   If you see a new trend in your business, take that trend into account in your marketing analysis.  

Use what you know, but be hungry and open to learn more.   One of the real advantages to using data mining is that it can help you learn more about your markets.  

The more you know, the more competitive you will be.
  
Although data mining is relatively new, it is showing great promise for big ticket and repeatable sales.

The real potential for mid-size and smaller businesses is the ability to combine new technologies in marketing applications that are innovative and results driven in large niche markets.

For example, by combining analyzed data with variable image printing, personalized mailings can reach high probability prospects with products and services they need. 

These personalized messages stand out and are likely to be saved and used by the prospect since they are relevant.

In today's market just "getting the word out" is not enough.   As we are bombarded with thousands of marketing messages each day, simply being one of the crowd does not bring results. 

The good news is that by using customer and prospect data you can internally target market those customers that can afford and benefit from your products and services.  

What else do you need?